Delivery and Returns

1. Planted strive to provide the best customer service available. It is our belief that as a real flower shop we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customer with a complete understanding of how replacement orders or refunds are processed.
2. Planted use their own staff to make deliveries personally to the door of the designated delivery address within the Brighton area. Planted will endeavour to deliver orders on the date specified when the order was placed and during the hours of between 10am and 6pm.
3. If any customer claims an order was not delivered we ask that we are given at least 24-48 hours to determine what occurred. In many cases delivery was attempted but either the recipient was not home and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurred.
4. If it is determined that Planted did not make the delivery attempt it is our policy to provide you with a refund.
5. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement then the recipient should contact Planted. In almost every case Planted will gladly replace the arrangement. To request a replacement Planted must be contacted within 72 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. No refunds or replacements will be made for any order should the recipient or sender not notify Planted within 7 days of the original delivery date. It is the responsibility of the sender to review all of the information provided on Planted\'s website relating to refunds and/or replacements.
6. When Planted receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.
7. Should any customer place an order through Planted and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a bad work or home address. The customer can provide new information so the order can then be properly delivered using correct information.
8. Planted is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Planted makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.